After-sales Service Support
In order to better serve customers, please fill out the following form to get a faster response. If you have any questions, please contact our online chat support and select "After-sales".
Troubleshooting Now
Please check the trouble shooting video to see if you can fix the problem by yourself, if not, please don't hesitate to contact us.
Troubleshooting Tips
- eBike won't start troubleshoot video
- eBike display won't turn on troubleshoot video
1. For defective hub motors, please provide motor serial number, and a video of the defect. If there is an error code, please include it.
2. For defective mid-drive motors, please provide a video of the defect, and the error code.
3. For defective batteries, please provide battery number, and a video of the defect.
4. For appearance defects and damage to mechanical components, please provide detailed information about the defect and frame serial number.
5. For defective controllers, please provide controller serial number, and any error codes on display if available.
2. For defective mid-drive motors, please provide a video of the defect, and the error code.
3. For defective batteries, please provide battery number, and a video of the defect.
4. For appearance defects and damage to mechanical components, please provide detailed information about the defect and frame serial number.
5. For defective controllers, please provide controller serial number, and any error codes on display if available.
There are several places your ebike's serial number might be located. You can also find the serial number on the sticker on the outside of the box in which your bike was delivered.
Please check:
1.Bottom of the head tube (E-FAT-MN/E-FAT-STEP/E-TORQUE/FAT-HD/FAT-AWD/G30-CARGO/MAX-CARGO/MATE 275/NEW-TRIKE/SPECTER-ST/UHVO)
2.Under the motor (DEFENDER-S/FAT-HS)
3.The back side of the motor (SPECTER-S)
4.The back side of seat tube (D6)
Please check:
1.Bottom of the head tube (E-FAT-MN/E-FAT-STEP/E-TORQUE/FAT-HD/FAT-AWD/G30-CARGO/MAX-CARGO/MATE 275/NEW-TRIKE/SPECTER-ST/UHVO)
2.Under the motor (DEFENDER-S/FAT-HS)
3.The back side of the motor (SPECTER-S)
4.The back side of seat tube (D6)
It will be on top of your battery on a sticker.
On the motor housing
If your issue is still unclear or unresolved, please fill out the form below to initiate our after-sales service. Based on the information you provide, we will resolve your issue within a week. If you are unable to provide detailed information, this may affect our resolution speed. Thank you for your support.