FAQ

1.Where does EUNORAU located?

EUNORAU E-bike is a global company which located in Melbourne(Australia). We have factory in China & Europe. For marketing, they also have warehouse in US/EUROPE.

2.What is the weight capacity of the bikes?

• MTB bikes: 136kg~170kg
• CARGO bikes: 200kg
• Folding bike: 150kg
• Step-thru bikes: 160kg
• ROAD bikes: 120kg~125kg

3.Why does the battery indicator shown 84% for BBSHD motors?

Lots of customers used a 52V battery to connect with a 48V30A controller.Then the display might shown high voltage error 07. So BAFANG has update the 48V30A controller to 52V28A,then it can compatible with both 48V and 52V batteries. For a 52V battery it will show 100% on the display when connecting to the 52V controller, but for 48V battery,it will show 84%. We're still trying to resolve this matter,it's not a big question, it won't effect any functions.

 

4.What is the difference between BTN&ENA system from your company? 

The Difference Between BTN&ENA Kit System
Items	BTN KIT SYSTEM	ENA KIT SYSTEM
Motor	Works with Shengyi&Bafang motors	Works with Shengyi& Bafang motors,More silent
Battery	No communication between battery and controller	UART 5.8 communication between battery and controller
Controller	All cables open wire(No harness)	HIGO Water-proof connectors with Harness
PAS	All different PAS sensor	Only works with double hall PAS sensor or Torque sensor
Display	KT LED&LCD	All ENA(UART) Displays, More display for optional
Brake	All different PAS sensor	All different PAS sensor
Throttle	All different throttle	All different throttle