1.Where does EUNORAU located?

EUNORAU ebike is a global company which located in Las Vegas,USA, We have factoy in China&Europe. For marketing, they also have warehoues in AU/EUROPE.

2.What is the weight capacity of the bikes?

Folding bike: 150kg Step-thru bikes: 160kg MTB bikes: 170kg CARGO bikes: 200kg

3.Can I visit your local warehouse to see the bikes?

Yes, you can, please make a reservation with our sale manager at first.

4.Why does the battery indicator shown 84% for BBSHD motors?

Lots of customers used a 52V battery to connect with a 48V30A controller.Then the display might shown high voltage error 07. So BAFANG has update the 48V30A controller to 52V28A,then it can compatible with both 48V and 52V batteries. For a 52V battery it will show 100% on the display when connecting to the 52V controller, but for 48V battery,it will show 84%. We're still trying to resolve this matter,it's not a big question, it won't effect any fuctions. SOLUTION:

Step1. Buy a program cable from us, here's the link: https://eunorau-ebike.com/collections/bbs-ena-kit-parts/products/8fun-bafang-center-motor-middle-drive-motor-kit-bafang-usb-programmed-cable There's a youtube video down below for how to use BBS/ENA PROGRAM CABLe:https://www.youtube.com/watch?v=QuzE9G2eyN4 

Step2.Download the program software here:https://www.dropbox.com/s/n9fys93k6q8hgj8/Bafang%20controller%20program.zip?dl=0

Step3.Follow the instruction complete program write

Processing time: One business day.

Shipping time: Based on the Country and Shipping methods.

Shipping Methods:

A.Electric bikes free shipping to Australia will ship by TOLL/TNT from Melbourne in Australia.Estimate delivery time 5-7 days.

B.The Conversion kit&Parts order more than 100AUD will ship by Fedex/UPS,Estimate delivery time 5-7 days.

C.The Battery will ship by Fedex,Estimate delivery time 7-10 days.

D.The Spare parts order less than 100AUD will ship by Economic Post,Estimate delivery time 15-30 days.if you want ship by express, Please choose +15AUD  shipping method when you check out the order.

Shipping instructions: Free shipping

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept a return on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return,customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories,promotional material, and in the original packaging.Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the Australia We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, We will refuse a refund.If the returned products are in original condition according to Clause, We will agree to refund the paid amount.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.

The  return address:

Address:

Keys Road, Moorabbin,VIC,Australia

Contact person: Luke
Phone: +61-03 8510 3901
The zip code:3189