Contact Us

So why buy from us?

We are a great team but we have over 11 years of combined experience in the electric bike industry.

When you contact our customer service department, you are contacting live representatives who are working in 24 hours.

Customer Service:


After-sale service:

Service Num.:+61 (03) 9014 9688 (Monday-Friday: 10:30 am-2:00 pm, 3:00 pm-7:30 pm, UTC+10)

Our mission is "Let's get back to nature" we need more fresh air and green plants with us.

Our dealership network is currently under development, we plan to have a dealer network of 200 dealers across the United States,Canada&Australia selling EUNORAU electric bikes. 

For customers ordering outside of our dealer network area, please order directly from our online shop.

To become a dealer,please contact

About our electric bikes?

EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want always site in the car. 
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles.

What do we offer?

EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models. we offer

  • Electric Mountain Bike/Electric Fat Bike/Electric Beach Cruiser
  • Electric Folding Bike/Electric Cargo Bike/Electric Pedicab
  • Electric Scooter/Electric Tricycle
  • Parts & Accessories(Conversions&Service)


Our Bike warranty is clear and simple:
Main parts have a warranty of one year. This covers mechanical and electrical parts: including frame, display, PAS, motor, controller, battery and charger.
The warranty is subject to proper care for and reasonable use of the bikes Lights, brake pads, inner tubes, tires, chain, cables, seat etc. are regarded as consumables. 

When replacements are required these can be purchased from your local bicycle shop.


Processing time: One business day.

Shipping time: Based on the Country and Shipping methods.

Shipping Methods: 

A.Electric bikes free shipping to Australia will ship by TOLL/TNT from Melbourne in Australia.Estimate delivery time 5-7 days.

B.The Conversion kit&Parts order more than 100AUD will ship by Fedex/UPS,Estimate delivery time 5-7 days.

C.The Battery will ship by Fedex,Estimate delivery time 7-10 days.

D.The Spare parts order less than 100AUD will ship by Economic Post, Estimate delivery time 15-30 days. If you want ship by express, please choose +15AUD  shipping method when you check out the order. 

Shipping instructions: Free shipping